One of the main symbols that represent hospitality is the smile. Through it, we manage to open doors, influence the people who surround us, breake down bariers and relieve bad feelings. This is shown in the feeling of happiness that we, from Slaviero Hotéis, strive to inspire, comfort and deliver our role of always receiving our guests, colleagues and partners well. Smile from the inside out, truly smile, smile with your soul.
Learn about the principles of the Slaviero Hotéis Hospitality Manifest
The Hospitality Manifest is comprised of eight pillars that translate the way in which Slaviero Hotéis understands hospitality.
Meet the 8 principios
We carry much more than our guests’ luggage. We welcome them and help carry their emotional baggage as well . We do all we can to make our guests’ experiences as light and pleasant as possible .
In this principle we work the concept of EMPATHY! Empathy implies in feeling the pain or pleasure of other people, how they feel and perceive them, however, without ever losing sight that they are the other person’s feelings. Empatky leads people to wanting to help each other. It is closely linked to the interest for the next and to the capacity of helping. Empathy brings out a desire to understand and meet the other person. Shall we try it?
When we surprise through simple gestures, our main objective is to value small details. Through simple gestures, like holding the door open for people, offer to help with the luggage, look into peoples’ eyes when speaking to them, give way: on the street, in elevators, in the bank, in traffic. Whenever possible, give way. Never forget the magic words: good morning, please, excuse me, thank you. Also include “Can I help you? ”.
We do not need to set a whole scene to surprise our guets, colleagues and partners. We also make of simplicity an ally to make people’s day even lighter and more pleasant and, certainly, unforgettable.
We know that our guests, colleagues and partners are much more than names on a list. They are people, human beings. And we treat them as such, creating opportunities to surprise them with unique experiences, in accordance with each one’s personalidade ty. We treat everyone the way we would like to be treated ourselves.
The clients’ feelings at beeing charmed are also contagious, since there is nothing better than being recognized for what we do. Surprise is the key word.
We love welcoming and hosting people! And that is what gets us out of bed every morning. And the biggest reward is a sincere smile, when the art of receiving people is delivered with passion.
Happy, fun and, above all, light. The major objective is to make everyone’s day a happy one. The word “our” is directly linked to all those who are part of this trajectory including guests, partners and clients. When we are happy, a natural smile comes much more easily! And this smile is so contagious that we make everyone’s day like that: scandalously happy.
We multiply hospitality all the time and, through this, we have new ideas which we manage to apply and surprise our even more our guests, colleagues and partners. But our responsibility does not end here: we must multiply!
The baggage: when customers reach our hotels they are concerned with a thousand different things. Sometimes the trip is for a training event, an interview, a wedding, a special momento of work or leisure.
The last thing they want is to get to a hotel and be received by someone who could not care less, going through the motions. Customers do not expect only to be helped with their bags, but with their entire baggage. In the sense of helping to carry these important moments the customer will be spending at the hotel.
The stay must be transformed into a story, that our customers can tell. We have the duty of helping to carry this entire manifest in our hearts. And together with it, every story that is told through our daily activities, every idea that appears, every guest, colleague or partner who gives us a pleased smile. And we will always carry it, with a high level of passion for hospitality!