Privacy Policy

Privacy Policy

Through this Privacy Policy, Slaviero Administradora demonstrates its commitment to the privacy of user information by establishing clear and transparent rules for the processing of personal data on the websites www.slavierohoteis.com.br, www.slimhoteis.com.br, www.queroumquarto.com.br and www.hotelpontadeinhambupe.com.br, referred to as “SITE”, in accordance with Law No. 13,709 in force.


The purpose of this document is to explain how Slaviero Administradora handles user data, freely provided through the “Accept cookies” or “Accept terms and conditions” boxes, which are explicitly indicated when accessing the WEBSITE and must be checked to continue. The policy may be changed later and subject to new acceptance or depending on the settings of the browser used.


For users under the age of 18, it is essential that their parents or legal guardians provide their consent for the processing of data in accordance with this Privacy Policy. We recommend that minors under the age of 18 access online content under the supervision of their parents or legal guardians.

 

Law and regulations


This policy was prepared to meet the requirements of Law No. 13,709, also known in Brazil as the General Law for the Protection of Personal Data (LGPD):

  • Ref.: Art. 50 of Law No. 13,709, of August 14, 2018, can be found in full by clicking here.

 

Data we collect about you


The purpose of accessing the SITE varies according to the needs of each user, and it is possible to consult destinations and hotels, obtain information on services and accommodation prices, make purchases, among others.


Some services allow you to provide information directly to us:


1. When you spontaneously choose to formalize your reservation through the WEBSITE, the information is automatically sent directly to the selected establishment/hotel. The execution of our service depends on some data considered sensitive. If you choose not to provide them, we will be limited, if not completely unable, to provide our services.

a. The data collected includes: first and last name, address, credit card details, CPF, ID, email, landline or cell phone number, among others.


2. When you spontaneously register on:

a. Paper: attendance lists, registration forms, reports, memos, etc.

b. Digital media: digital files recorded on disks, SSDs, flash drives, tapes, CDs, campaigns on digital platforms (such as Meta and Google Ads), etc.

c. Sound: recording of meetings and other activities, answering machine, etc.

d. Image: photographs of people and their documents, videos of people, etc.


3. In addition to the information voluntarily provided by you, data may be collected about how our services are used through the software on your device, social networks, among others:

a. Device information, such as hardware model, IMEI number and other unique identifiers, MAC address, IP address, operating system version, and device settings used to access Services;

b. Log information, such as the duration of your use of the Service, search terms entered through your use of the Services, and any other information stored in cookies we have set on your device;

c. Location information, such as GPS signals from your devices or information about Wi-Fi access points and cell phone towers, which may be transmitted to us when you use certain Services;

d. Additional information about your use of services, such as the applications you use, the websites you visit, and how you interact with content provided by a service.

 

What are your legal rights?


Slaviero Administradora guarantees its clients the ownership rights provided for in Art. 18 of the LGPD. Thus, you can, free of charge and at any time:


  • Confirm the existence of data processing in a simplified manner or in a clear and complete format;
  • Have access to your data and be able to request it in a legible copy in printed or electronic form, in a safe and reliable manner;
  • Correct your data by requesting that it be edited, corrected or updated;
  • Limit your data when it is unnecessary, excessive or processed in disagreement with the legislation through anonymization, blocking or deletion;
  • Request the portability of your data using a registration data report prepared by Slaviero Administradora;
  • Delete your data processed based on your consent, except in cases provided for by law;
  • Revoke your consent, disallowing the processing of your data;
  • Find out about the possibility of not providing your consent and the consequences of refusal.

 

How can you exercise your rights as a data subject?


To exercise your rights as a data subject, you must contact Slaviero Administradora using the contact details below:

  • Rodrigo Ferreira (Legal Department): juridico@slavierohoteis.com.br

 

In order to ensure your correct identification as the holder of the personal data subject to the request, we may request documents or other proof of your identity. In this case, you will be informed in advance.


How long will we store your data?


Your personal information will be kept in our database indefinitely or until you request permanent deletion. In this case, only the information necessary to comply with legal obligations and related to our activities will be kept in our records.


Therefore, as long as you maintain a relationship with us (as a subscriber to our newsletter or as a frequent guest), we will keep your personal information in our database to fulfill our purposes.


At the end of your relationship with us, we may keep your personal information in our records for the time necessary to meet certain legal requirements that may be imposed on us for the exercise of our activities, such as tax and accounting purposes.

 

How do we keep your data safe?


To maintain the security of your personal information and protect your privacy, we use physical, electronic and managerial tools. We apply these tools taking into account the nature of the personal data collected, the context, the purpose of the processing and the risks that any violations may have on the rights and freedoms of the data subject.

 

Among the measures used, we highlight the following:

  • Only authorized persons have access to your personal data;
  • Access to your personal data is only granted after a commitment to confidentiality;
  • Your personal data is stored in a safe and reliable environment.

 

Slaviero Administradora is committed to adopting the best practices to avoid security incidents. However, it is important to note that no website is entirely safe and risk-free. Despite all our security protocols, problems may be caused exclusively by third parties, such as cyber attacks by hackers and negligence or recklessness on the part of the user.


In the event of a security incident that may generate significant risk or damage to you or any of our users/customers, we will notify those affected and the National Data Protection Authority (ANPD) about the incident, in accordance with the provisions of the LGPD.

 

Who can your data be shared with?


Your data may be shared with our business partners, such as managers of online reservation and payment systems, if they prove essential for the execution of the accommodation contract.

 

Our partners receive your data only to the extent necessary to provide the contracted services. Furthermore, our contracts with these providers are governed by the data protection rules of the Brazilian legal system.

There are also other situations in which your data may be shared, such as:


1. Legal determination, request, requisition or court order by competent judicial, administrative or governmental authorities;

2. In the case of automatic corporate movements, such as mergers, acquisitions or incorporations;

3. Protection of Slaviero Administradora’s rights in any type of conflict, including legal disputes.


International data transfer


Some of the third parties with whom we share your data may be located or have facilities in foreign countries. In these circumstances, your personal information will be subject to the LGPD and other Brazilian data protection laws.


Slaviero Administradora is committed to constantly implementing effective cybersecurity and data protection practices, as part of the best efforts to guarantee and meet legal requirements.


By accepting this Privacy Policy, you agree to such sharing, which will take place in accordance with the purposes described in this instrument.

 

Cookies or browsing data


Slaviero Administradora uses cookies, which are text files sent by the platform to your computer and stored there, containing information related to browsing the SITE. In short, cookies are used to improve your user experience.

 

By accessing our WEBSITE and giving your consent to the application of cookies, you acknowledge and accept the use of a navigation data collection system using cookies on your device.

 

You can change your permissions, block or refuse cookies at any time and at no cost. However, revoking consent for certain cookies may result in some features of the platform not working properly.

 

To manage your browser's cookies, simply access your browser settings and select the cookie management section. You can find tutorials on the subject directly from the links below:

 

·        Internet Explorer

·        Firefox

·        Safari

·        Google Chrome

·        Microsoft Edge

·        Opera

 

Changes to this Privacy Policy


The current version of the Privacy Policy was formulated and last updated on April 3, 2023.


We reserve the right to modify the Privacy Policy at any time, mainly to adapt to any changes made to our WEBSITE or in the legislative sphere. For this reason, we recommend that you review it frequently.


Any future changes will be effective from the date they are posted on our website and we will notify you of them.

 

You agree to these changes by using our services and providing your personal information.


Responsibility


Slaviero Administradora foresees the liability of agents who act in data processing processes in accordance with Arts. 42 to 45 of the LGPD.

 

We are committed to keeping this Privacy Policy updated, observing its provisions and ensuring its compliance.

 

Furthermore, we are committed to seeking technical and organizational conditions that are safely capable of protecting the entire data processing process.

 

If the ANPD requires the adoption of measures relating to the processing of data carried out by Slaviero Administradora, we undertake to follow them.


Disclaimer


As mentioned in this Privacy Policy, although we employ high security standards to prevent incidents, no virtual page is entirely risk-free. In this sense, Slaviero Administradora is not responsible for:


1. Any consequences arising from the negligence, imprudence or lack of skill of users in relation to their personal data. We only guarantee and assume responsibility for the security of data processing processes and for compliance with the purposes described in this instrument. We emphasize that the user is responsible for the confidentiality of access data;


2. Malicious actions committed by third parties, such as hacker attacks, unless proven to be negligent or deliberate conduct by Slaviero Administradora. We emphasize that in the event of security incidents that may generate significant risk or damage to you or any of our users/clients, we will notify those affected and the ANPD about the incident and take the necessary measures;


3. Inaccuracy of information entered by the user/client in the records required for the use of Slaviero Administradora services. Any consequences arising from false information or information entered in bad faith are the sole responsibility of the user/client.

 

Personal data protection officer


If you have any questions about our Privacy Policy, the personal data we collect or how to exercise your rights as a data subject, please contact our data protection officer:

  • Rodrigo Ferreira (Legal Department): juridico@slavierohoteis.com.br